Support

Last updated: November 3, 2026

Need help with Pourly? Most questions are answered below. If you can't find what you're looking for, email us at ahmadnasser.aff@gmail.com. Please include your device model and, if it's about a level, the level number.

How do I play?

Tap a bottle to pick it up, then tap another bottle to pour. Liquid only pours onto the same color or into an empty bottle, and only as much as fits. A level is clear when every bottle holds a single color or is empty. There is no timer and no way to lose: take as long as you like, and use Undo or Restart whenever you want.

Special bottles

• Hidden layers show as dark question marks until the liquid above them is poured out.
• Violet-lid bottles seal shut once they hold all of one color. A sealed bottle stays put.
• Locked bottles give you extra room. You can open one with coins or a short optional video, but every level can be won without them.

Boosters and coins

• Undo takes back your last pour.
• Shuffle mixes the liquids into a new arrangement that can still be solved.
• Add bottle gives you an extra empty bottle for the level.
• You earn coins by clearing levels for the first time. After a level, you can watch a short optional video to spin the bonus wheel, which multiplies your coins by 2 or 3.
• Videos need an internet connection.

Dead ends

Some pours make a level impossible to finish, even when pours are still left. Pourly checks after every pour. If there is no way to win any more, it tells you and offers Go back, which returns for free to the last position you could still win from, or Restart.

Restore a purchase

If you bought No Ads and it doesn't show on a new or reinstalled device, open Settings → Restore purchases while signed in to the same Apple ID or Google account you bought it with.

Coins and boosters from packs and bundles are used up as you play, so they can't be restored on another device. For refunds, please contact Apple (reportaproblem.apple.com) or Google Play, depending on where you bought the item.

Playing offline

Every level is included in the App, so you can play without internet. Videos for rewards and purchases need a connection.

Accessibility

• Color-blind symbols (Settings) show a shape on every color.
• Reduce motion (Settings) calms the animations and celebrations. The App also follows your device's reduce motion setting.
• Fast pour (Settings) speeds up the pouring animation.

Ads and privacy choices

Pourly is free and shows ads. No Ads removes the ads between levels. Where your consent is required, you can change your ad choices any time in Settings → Privacy choices. On iPhone, you can also change ad tracking in the iPhone Settings app under Privacy & Security → Tracking.

See our Privacy Policy for how the App handles your information.

Something isn't working

• Make sure you have the latest version of Pourly from the App Store or Google Play.
• If a video doesn't load, check your connection and try again in a moment.
• Still stuck? Email us at ahmadnasser.aff@gmail.com and we'll help.